Contact Us
We're Here to Help
Questions about an item, an order you've placed, or a delivery on its way? The Avunexa support team can help you find the information you need.
What We Can Assist With
You can reach us for product specifications, order confirmations, delivery and tracking questions, changes requested before fulfillment, payment concerns, and the steps to request a return or refund.
How to Contact Us
Email us at service@avunexa.com and include your order number if your question concerns an existing purchase. Describing the issue clearly—and including relevant photos for damaged or incorrect items—helps us review your request more efficiently.
Our usual support days are Monday through Friday. We aim to reply within 24–48 business hours, although public holidays and unusually busy periods can extend response times.
Business Information
Brand: Avunexa
Business operator: Shanghai Ruisiqi Technology Co., Ltd.
Business address: J, 3rd Floor, Building 2, No. 501 Pan'an Road, Jiading District, Shanghai
Customer service: service@avunexa.com
Telephone: 00852-8586424