Return & Refund Policy

Returns, Cancellations and Refunds

We want the return process to be understandable before you place an order. This page explains when you can request a cancellation, which products may be returned, and how refunds are reviewed.

Before Your Order Ships

To ask us to cancel an order, write to service@avunexa.com as soon as possible. If we can stop the order before fulfillment begins, an approved cancellation will be refunded to the original payment method. Once packing, processing, or shipment has started, a cancellation may no longer be available.

30-Day Return Window

For eligible products, you may request a return within 30 calendar days after the parcel is delivered. The item should be unused, in its original condition, with original packaging and included accessories when applicable. Keep your order confirmation or other proof of purchase.

Start With Customer Support

Please email service@avunexa.com with your order number, item details, and a brief reason for the request. Photos or a video may help when an item is damaged or incorrect. Wait for our instructions before shipping anything back; unsolicited returns may not be accepted.

Return Address and Postage

We will provide the designated return destination after approving a request. Do not send merchandise to the business address listed below unless we expressly instruct you to do so.

For returns based on personal preference, such as changing your mind or selecting the wrong item, the customer normally pays return postage. If an item is defective, damaged, sent in error, or materially different from its description, we will assess an appropriate remedy at no additional cost to you, in accordance with applicable law.

Refund Review and Payment

Once an authorized return reaches the designated location, it will be inspected. We will tell you whether the refund has been approved. Approved refunds are generally issued to the original payment method within 5–10 business days after receipt and inspection. Banks and card providers may need extra processing time before the refund appears.

If Your Refund Has Not Appeared

First review your original payment account and check with your payment provider. If the expected period has passed, email our support team with your order information so we can help investigate.

This policy does not limit any non-waivable consumer rights under applicable law.

Return Support and Business Details

Brand: Avunexa
Business operator: Shanghai Ruisiqi Technology Co., Ltd.
Business address: J, 3rd Floor, Building 2, No. 501 Pan'an Road, Jiading District, Shanghai
Customer service: service@avunexa.com
Telephone: 00852-8586424